Customer services
Our market leading customer support package is designed to make life easier for you. Our team is with you all the way: free advice at all stages, on going maintenance and servicing, and priority access to new developments in ethical potato storage.
- Free site inspection and survey to establish the most cost effective system for your facility.
- Expert installation of your biofresh system, including the installation of necessary pipework, regulators and fittings, sampling and monitoring equipment.
- We test the system. You run it from there.
- Free training for your operatives, and provision of an Operators Manual.
- An installation network throughout Europe and North America.
- An account with Air Products to provide pure ethylene gas at specially negotiated biofresh customer discounts. Your first delivery of gas will be arranged.
- A full parts and labour guarantee for 5 years – with an annual, fixed cost, service agreement with our engineers.
- A 24/7 on line customer support service, plus customer hotline during normal office hours.
- Direct access to our new product innovations, technological developments and market leading research.